FAQ

How do I rent a backdrop?

 Just go to our rental backdrops section and fill in your details on the form there.

Please note, by filling in the form you are not confirming the rental, only requesting a booking. After submitting the form, a member of our team will contact you as soon as possible.

Do you deliver or do I need to organise my own transport?

We are very flexible with transport options. The cost within Barcelona area is 50,00€ + VAT / one way so 100,00€ + VAT for delivery and pickup. The costs outside Barcelona center will differ.

You may also organise your own transport and in that case the you take full responsibility of the proper transportation of rented backdrops to and from Tuset Studio.

What kind of a van do I need to book?

For regular backdrops you only need a smaller sized van or even a car just make sure it can accommodate 350 cm.

What are your opening hours?

We are open Monday – Friday  09:00 - 19:00 Hs.

Weekend or out-of-hours pickups & deliveries can be arranged in advance.

Are the photos and colours of the backdrops on your website accurate?

All our backdrops are shot using flat lighting without any additional contrast and balanced to 5600K. Please be aware that all monitors are colour calibrated in different ways, or not at all, so we advise if you’d like to see the true colours please use a properly calibrated monitor, or try to look on different screens. Also be aware the colours look different in different types of light. For example, if you unroll a backdrop underneath a tungsten, or fluorescent studio lights, the colours will look different to the colours on our website. Please be aware all our rental backdrops are being hired out regularly so they show various signs of usage, especially within first 6 ft (2 Mt) where the subject usually stands. These are not major markings which would drastically influence the photos.

If you need the backdrop to be absolutely flawless without any usage marks please check with us so we can make sure it will meet your expectations. Our backdrops are made of organic canvas 350gr./mt. so there will be some light material creases on the fabric.

Can anyone download and use the images on your website?

All images are subject to copyright therefore any further use except references is prohibited.

What if a backdrop gets damaged? What are the costs?

In the event of loss, theft, or damage, the client is liable for a replacement or damage fee.

How do I look after the backdrop?

Don’t use anything sharp to unwrap the backdrop. If you must stand on the backdrop, please wipe your shoes clean first. If a model is wearing heels, please put gaffer tape to prevent serious damage and tears.

DON’T USE STAPLES!

To roll back the backdrop properly, please do it on a clean, even floor.

If you don’t have enough floor space, you can roll it on the scaff pole, but make sure it’s not bending too much, as this causes creasing & damage to the cloth. Usually it’s better to roll it in the middle and keep supporting the bar so it’s straight and the cloth rolls on nicely. Please report to us if any damage is caused.

Can your backdrop be folded?

All backdrops rolled on cardboard tube MUST NOT BE FOLDED, this can damage the backdrop beyond repair.

Can I paint on your backdrop?

Absolutely not, you will be charged the full replacement fee.

Can I come and see the backdrops before buying/renting?

You certainly may. Please give us a phone call, email, or schedule a meeting

Do i get a refund if i don't use the hired backdrop on my shoot?

Unfortunately not, once the backdrop is out on hire we can't rent to other customers so we would be loosing on profits. 

Are the backdrop sizes stated on your website absolutely accurate?

The canvas tends to shrink based on how much paint is applied but its never more than 20 cm.

Do you hire or sell abroad?

Yes we’re happy to ship globally. 

Can I extend my hire?

Please contact us as soon as you know you’d like to extend your booking, as the backdrop may already be on option with a different client. In general though, it’s not a problem.

TERMS AND CONDITIONS 

- This backdrop has been checked prior to delivery. Any damage, tears or marks must be reported to EXIT immediately upon receipt.

- This backdrop should only be used for it’s intended purpose, any damage arising from misuse will be chargeable.

- All backdrops rolled onto a cardboard tube MUST NOT BE FOLDED!!

- This backdrop is a hand painted one piece only original and the hirer shall at all times treat the backdrop with a reasonable level of care and shall ensure that it is kept clean and protected from wear and tear. We strongly recommend against using any type of adhesive tape as this could peel paint when removed.

- If the backdrop is to be stood on please use clean gaffer tape on the soles of shoes and heels to avoid footprints and damage.

- The hirer shall not attempt to make any repairs to this backdrop at any time. Any damage arising from cleaning will be chargeable.

 - By proceeding with this hire you are accepting the above Terms and Conditions and remain responsible until the backdrop is returned to EXIT.

Chargeable Fees

- Spot Cleaning: 100,00€

- Area Cleaning (per M2): 200,00€

- Minor Tear: 400,00€

- Incorrect Packing (Ironing Charge): 200,00€                                  

- Backdrop Replacement Cost:

Small 840,00€

Medium 990,00€

Large 1.190,00€

Extra Large 1.450,00€